CzechArabia.cz
Last Updated: [07-06-2023]
1. Overview
This page explains how users may submit complaints regarding CzechArabia.cz, and how disputes are resolved under Czech law.
This procedure ensures transparency while protecting the Website operator from unreasonable, abusive, or invalid claims.
2. Submitting a Complaint
If you have a concern related to:
- Website content
- Accessibility
- Data protection
- Affiliate interactions
- Technical issues
You may contact:
Email: [email protected]
Subject: Complaint – CzechArabia.cz
Please include:
- Your name
- Your contact email
- Exact page or issue
- Date and description of the problem
Incomplete or unclear complaints may not be processed.
3. What We Are NOT Responsible For
The operator of CzechArabia.cz is not responsible for:
- Third-party services (booking platforms, airlines, hotels, products, advertisers, affiliate partners)
- Visa, travel, or immigration outcomes
- Financial, legal, or medical consequences
- External website errors or policies
- Accuracy of third-party information
- Losses caused by external providers
- Issues beyond our control (hosting outages, internet stability, etc.)
Complaints about external providers should be directed to those providers.
4. Response Time
We aim to respond within 21 days, depending on:
- Complexity
- Volume
- Verification requirements
We may decline complaints that:
- Are abusive
- Lack detail
- Fall outside our responsibility
- Concern third-party companies
- Have no legal basis
5. Dispute Resolution Process
If a dispute cannot be resolved informally:
A. Mandatory Written Negotiation
The user must attempt resolution by written communication with us first.
B. Arbitration (Binding)
If unresolved, disputes shall be resolved by arbitration in the Czech Republic, under Czech law.
C. Jurisdiction
Users agree that:
- Czech law exclusively applies
- Czech courts have exclusive final jurisdiction
- They waive the right to file claims in other countries
This offers maximum legal protection for the operator.
6. Consumer Dispute Authority (EU Requirement)
EU law requires providing an official contact:
Czech Trade Inspection Authority (Česká obchodní inspekce)
Štěpánská 567/15, 120 00 Praha 2
Website: www.coi.cz
Please note:
We do not guarantee that this authority will intervene or resolve issues, and we assume no liability for their actions or decisions.
7. Contact Information
971 International s.r.o . Czech Republic | Email: [email protected]
For legal inquiries, contact us at [email protected]